Shipping policy

Shipping Policy

We currently ship within the United States. International shipping is not available at this time.

Order processing

Orders are processed within 1–3 business days, excluding weekends and holidays. Processing time is separate from delivery time.

During launches, sales, or holiday periods, processing may take longer. If your order experiences a significant delay, we’ll contact you.

Shipping rates

  • Standard shipping: $8 for orders under $150.

  • Free standard shipping on orders of $150 or more.

The qualifying order amount is the merchandise subtotal after discounts, before taxes and shipping. Your shipping charge is displayed at checkout before payment.

Estimated delivery

Standard shipping typically takes 3–7 business days after your order ships. Delivery estimates are not guaranteed and may be affected by carrier delays, weather, or holidays.

Expedited shipping is not currently offered.

Order tracking

You’ll receive a shipping confirmation email with tracking information when your order ships. Tracking updates may take time to appear after the carrier receives your package.

Shipping addresses

Please check your shipping address carefully before completing your order. If you notice an error, contact us immediately at customerservice@marjehair.com. We’ll try to update it before shipment, but changes cannot be guaranteed once the order has shipped.

If a package is returned because of an incomplete or incorrect address, we’ll contact you to discuss the next steps. Additional shipping charges may apply if you request reshipment.

Missing or damaged packages

If tracking shows your package as delivered but you haven’t received it, check your delivery area, household members, and neighbors, then contact the carrier and MARJE for assistance.

If your order arrives damaged, please keep the item and packaging and email customerservice@marjehair.com with your order number and photos. Please report delivery problems as soon as possible, ideally within 7 days, so we can investigate promptly and help resolve the issue.

For return eligibility and refund details, please see our Refund Policy.

Contact us

For shipping questions, email customerservice@marjehair.com.