Refund policy

Return & Refund Policy

We want you to feel confident shopping with MARJE. If your purchase isn’t right for you, you may request a return within 30 days of delivery, subject to the conditions below.

Return eligibility

For change-of-mind returns, items must be unused, unworn, and in their original condition, with original packaging and tags attached. Your order number or other proof of purchase is required.

  • Wigs: Lace must remain uncut. The wig must not have been worn, installed, washed, colored, bleached, plucked, heat-styled, or otherwise altered. No glue, styling products, or other residue may be present.

  • Boho braiding hair: Hair must remain unused and in its original bundle ties. It must not have been separated for installation, braided, washed, cut, colored, or otherwise altered.

  • Bonnets: Bonnets must be unworn, unwashed, and returned with their original packaging and any attached tags.

Please inspect your purchase before using or altering it. Include all accessories and complimentary items supplied with any product you return.

Final-sale items

Sale items and gift cards are not eligible for change-of-mind returns. This does not affect your rights regarding defective, damaged, or incorrect merchandise, or any rights required by law.

How to request a return

Email customerservice@marjehair.com with your order number, the item you wish to return, and the reason for your request.

If approved, we’ll provide return instructions and the return shipping address. Please contact us before sending anything back so we can identify and process your return correctly.

Return shipping

Customers are responsible for return shipping on change-of-mind returns. Original shipping charges are not refundable for these returns. We recommend using a tracked shipping service.

If your item arrived defective, damaged, or incorrect, MARJE will cover the necessary return shipping costs.

Damaged, defective, or incorrect items

Please inspect your order when it arrives and contact us promptly if something is wrong—ideally within 7 days of delivery. Include your order number, a description of the issue, and photos if available.

We’ll help arrange an appropriate resolution, such as a replacement or refund, at no additional cost to you. The seven-day reporting request and ordinary return conditions do not limit your rights under applicable consumer protection laws.

Refunds

Once we receive and inspect your return, we’ll notify you whether your refund is approved. If a return does not meet the conditions, we’ll explain why.

Approved refunds will be issued to your original payment method within 10 business days of approval. Your bank or card issuer may need additional time to post the funds.

If more than 15 business days have passed since approval and you haven’t received your refund, contact us at customerservice@marjehair.com.

Exchanges

To exchange an eligible item, request a return first. Once the return is accepted, you may place a separate order for the replacement item. Availability is not guaranteed.

Questions

Contact customerservice@marjehair.com before ordering if you have questions about return eligibility.